We process orders Monday through Friday. All orders ship within 1-2 business days after they have been confirmed. We do not ship on weekends or holidays. Orders placed on weekends or holidays will ship on the next business day.
How Can I Track My Package?
We send out emails to every customer as soon as their parcel has left our warehouse with the relevant tracking details. Use the tracking details to follow the progress of your order. If you do not receive our email confirmation, make sure to check your spam folder. However, if you still cannot find the email there, do not hesitate to reach out to us: email@example.com.
If your parcel is damaged, lost in transit, etc. We will send you a new parcel within 1 business day (if available). If there isn't a new parcel shipped out we will refund you the total amount excl. Shipping costs. No questions asked!
This is only available if you have paid for the Insured Shipping at checkout!
As soon as you have any questions or concerns about your order our support team is there for you! Contact them via email at: firstname.lastname@example.org.
NOTE! Shipping costs are not refundable!
Handling Times: 1-3 days (varies depending on demand)
Shipping Times (Business days):
United States: 10-21
United Kingdom: 15-21
Australia/New Zealand: 12-22
Rest of the world: 12-24
Please Note: Due to the current world circumstances, some shipping & supply chains may be slowed down resulting in a few extra needed days to deliver your package.
*If it has been 4 weeks and your package has still not arrived, please let us know and we will issue you a full refund.